Creditors and other businesses waiting to collect unpaid accounts from clients are often hesitant to hire a professional debt collection agency. They are reluctant because turning over collections to a third party could tarnish their relationship with the customer. But the problem is, many customers remain complacent despite the many attempts to collect payment. There are instances when the business has no other choice but to hire a debt collection agency to settle the payment.
The key to ensuring that hiring a debt collection agency does not damage the reputation of the business is to find one that is not only reputable but also follows the relevant rules and regulations.
Different types of debt collection agencies
Businesses in the UK can choose from a number of agencies, many of which are owned by big companies. The companies that operate these agencies often have multiple headquarters and contact centres around the world. These large companies usually accept big clients as well, such as credit card companies and banks. Once a company turns over a debt to a big collection agency, the relationship between the customer and the client will no longer exist.
Another type of debt collection agency purchases debt from various organisations such as high street banks, utility companies, and loan companies. Often these agencies pay only a small amount to acquire the debt which they will collect to get a profit. In this type of debt collection, the original company will no longer have a relationship with the customer and the debt is completely turned over to the debt collection agency.
Lastly, there are collection agencies that specialise in helping specific types of businesses within one industry or operate only within a single locality. These are the kinds of debt collection agencies that offer a more personal approach to collecting payment. Since these agencies usually deal with a smaller number of accounts, they take time to ensure a higher collection success rate. These agencies are typically small or, and they can tailor fit their services to the needs of their clients.
Choosing the right debt collection agency
If you are hesitating in hiring a debt collection agency, you can begin by asking for references from previous and existing clients. It is best to personally contact the clients to make sure that their reviews and feedback about the agency are legitimate.
Moreover, the agency should be well-established. Another mark of a reputable debt collection agency is that they will not charge you until they have successfully collected payment. It is true that there are many fly-by-night agencies that are only out there to get your money, but if you take time to research you will undoubtedly find an agency that is doing good business.
Lastly, only hire a debt collection agency that is registered with the Financial Conduct Authority as this is a clear indication that the business is legitimate and is permitted to conduct debt collection on behalf of clients.
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